Return and Refund Policy
Return and Refund Policy – Sutton Atelier Vancouver
Last updated: November 2025
At Sutton Atelier Vancouver, we strive to provide every customer with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure customer satisfaction under fair and transparent conditions. Please read the following guidelines carefully before requesting a return or refund.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional or clearance items. Sale items are excluded from this guarantee and are considered final sale.
No Refunds on Sale Items
Products purchased during a sale or promotional event are not eligible for a refund. All sale purchases are final and cannot be returned or exchanged, even if the size or fit is incorrect. Please review product details and sizing carefully before completing your purchase.
Return Shipping Costs
Customers are responsible for the shipping costs of returning an item. Sutton Atelier Vancouver does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms and Conditions for complete details on shipping and liability.
Return Notification Deadline
To qualify for a return, customers must notify Sutton Atelier Vancouver within 30 days of receiving the product. Returns requested after this period will not be accepted. Please respect this timeframe to ensure eligibility for a refund or replacement.
Exchanges for Sale Products
Sale or discounted items cannot be exchanged, even in cases of incorrect size or colour selection. Please ensure the correct product details before placing an order.
Full Guarantee for Defective Products
We stand behind the quality of our products. If you receive an item that is defective or damaged due to a manufacturing error, you are entitled to a full refund or replacement, depending on your preference. This guarantee applies only to confirmed manufacturing defects and not to damage caused by wear, misuse, or accidents.
Return Procedure
To initiate a return, please contact us by email at info@suttonatelier.com. Once your request is approved, you will receive detailed instructions to complete the return process. Returns sent without prior approval will not be accepted.
Return Form Requirement
All returns must include a completed return form. Returns submitted without this form cannot be processed. The form ensures that your request is handled correctly and efficiently once the product arrives at our processing centre.
Conclusion
Sutton Atelier Vancouver is committed to ensuring the satisfaction of every customer. By following our return and refund policy, we can guarantee that all returns are handled fairly, transparently, and in a timely manner. For any questions or concerns, please contact our customer service team at info@suttonatelier.com.