Shipping Policy
Shipping Policy – Sutton Atelier Vancouver
Last updated: November 2025
Sutton Atelier Vancouver is dedicated to providing every customer with fast, reliable, and transparent shipping service. This shipping policy outlines our delivery times, costs, and procedures to ensure a smooth and satisfying shopping experience.
Delivery Times
We aim to process and ship all orders within 12 to 48 hours after purchase confirmation. Once shipped, most orders arrive within 7 to 15 business days. Delivery times may vary depending on several factors, including weather conditions, peak shopping seasons such as holidays, and customs inspections or import procedures when applicable.
Please note that Sutton Atelier Vancouver cannot guarantee exact delivery dates due to variations in carrier performance and customs clearance times.
Free Shipping
All orders placed with Sutton Atelier Vancouver qualify for free shipping, regardless of the order amount or destination within Canada. This is part of our commitment to making your shopping experience as convenient and enjoyable as possible.
No additional shipping fees will be charged at checkout.
Order Processing
After placing your order, you will receive a confirmation email containing your order details. Orders are typically processed and shipped within 24 to 48 hours. Once your order has been dispatched, you will receive a second email with a tracking number so that you can easily monitor your delivery status.
Shipping Method
All orders are shipped directly from our international suppliers. This approach helps us minimize handling times and ensure that you receive your products as quickly as possible. Each item undergoes a quality check before dispatch to guarantee that your purchase meets our standards.
Orders containing multiple items may be shipped separately depending on supplier locations.
Tracking Your Order
You will receive tracking information by email once your order has shipped. The tracking number allows you to follow your package on the carrier’s website and see real-time updates about its progress and expected delivery date.
Questions and Support
If you have any questions about your order or our shipping policy, our customer service team is always happy to help. You can reach us at: support@suttonateliervancouver.com.
We strive to respond promptly and professionally to all inquiries.
Shipping Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. If you notice an error, you may request a change to your shipping address within 2 hours after placing your order. After this 2-hour window, we may not be able to update the address because the order may already be processing or shipped.
If an incorrect address is discovered after 2 hours, please contact the last-mile delivery company (once available) or contact us immediately. Address changes after the 2-hour window are not guaranteed and may result in additional fees charged by the carrier. Any costs related to address changes, re-delivery, or corrections (if applicable) are the responsibility of the customer.
Limitations and Exceptions
While we make every effort to meet the estimated delivery times, certain unforeseen circumstances may occasionally cause delays. These may include customs inspections, severe weather, supply chain disruptions, or other force majeure events.
Sutton Atelier Vancouver is not responsible for delays caused by customs or shipping carriers, but we appreciate your understanding and patience in such cases.
delivery, or corrections (if applicable) are the responsibility of the customer.
Conclusion
Sutton Atelier Vancouver is committed to providing an exceptional online shopping experience, including fast and reliable delivery. By following this shipping policy, we ensure that every customer receives their products as efficiently as possible.
For any further questions or additional information, please contact us at support@suttonateliervancouver.com.